E-bike dealer
Your Help Center. We are very pleased that you are part of our bicycle network. For you as a local specialist, we have set up a wide information area where you can get detailed information about common methods of troubleshooting.
Frequently asked questions
We will answer everything you want to know.
Before I start driving, "Battery on" appears in the display. What can I do?
The light is on when the battery is on. When the dynamo is on, the light does not light up. What can I do?
The engine runs, but has no propulsion. What can I do?
The engine makes noise when pushing backwards. What can I do?
The dynamo heats up after the battery is switched on. What can I do?
There is no assistance when pedaling. What can I do?
Where can I find the AWB number on my battery?
Your product does not work - what to do?
Return
Of course, we will help you as quickly and easily as possible in the event of a complaint.
Please enclose a copy of the purchase receipt with all returns.
Please enclose a copy of the purchase receipt with all returns.
